Dear friends,
Recently I had puchased poker chips from Shopclues.com. The low price and American Express Card cash Back deal attracted me to make a purchase on this website. I am a frequent online shoppers and have made big purchases like mobile, sofa set etc online. But this time I had a very bad experience on Shopclues.com.
The product took more than 10 days to be delivered
Sub standard and low quality product
Further Product was found defected
I had send the picture of the defected product on the same day of delivery and it took 4 days to get an acknowledgement
After 10 days they got back with the idea that they will give me 75 shopclue bucks and I can retain the defected product.
When I refused to agree to their offers they got back to me after 20 days from the date of delivery that they do not have return pick up facility at my location so they want me to send them the product through courier and they will refund the courier charges in the form of Shopclue bucks. The courier charges for the product will be atleast Rs. 500.
These people think the customer is a fool to pay additional Rs 500 for a defected pieces and get bounded to make another purchase on their site.
I am still struggling to get my money back.
I strongly recommend not to purchase through this site and get trapped. Even though this site will show low prices but the product quality is extremely bad and there is no customer service.
Regards,
SB