ShopClues refusing to replace item, they are saying
"Dear Amit,
Thank you for shopping with ShopClues.com.
This is with reference to your order no. 20374805.
We express our inability to accept your return request as we have sent you the same product ordered by you. Please refer to https://shopclues.com/return-policy.html for return policies. We appreciate your understanding in this matter.
For further assistance, kindly refer to https://shopclues.com/help"
I have send them the item ordered and the item they send but still they are refusing to replace