Please stay away from these fake clues and its sellers, its a complete fraud company with fraud sellers. I make a big mistake by purchasing gold coins from shopclues.com( via its third grade seller egitanjali - https://gitanjaligroup.com), In all I ordered 9 gold coins from them, they seller shipped the product without completing proper documentary work( read tax payments) and hence the goods were kept on hold by blue dart for more than 15 days. The seller is an utter idiot, it didn’t respond to any of my queries via the internal shop clues portal.
The customer service at shop clues is also fake like them. The are bunch of idiots who don’t even know how to speak english. They fail to understand what if feels like if you have around~250k of yours lying with them. The seller didn’t have guts to pay the taxes and in the end after keeping my money for couple of weeks decided to recall the shipment from blue dart. The blue dart tracking details below
Waybill No: 58228400952
Waybill No: 58228400941
Attached is the proof of their fraud.
This is the fake product listed below.
https://shopclues.com/e-gitanjali-10-gm-24kt-995-purity-plain-gold-coin-bis-hallmarked.html
Dear xxx,
Thank you for shopping with ShopClues.com.
This is with reference to your query regarding order no. xxxxxxxx & xxxxxxxx.
We sincerely apologize for the inconvenience caused to you. Based on your concern, we have forwarded your case to our courier partner for arranging delivery on urgent basis and we are following up with them. As soon as we receive any information from them, we will update you with the same.
For further assistance, kindly refer to https://shopclues.com/help
Best Regards,
Customer Support Team
Rishi
ShopClues.com
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Update on 16th Oct, by fake clues customer support below
ShopClues Support, Oct 16 03:25 PM:
Dear xxxx,
Thank you for contacting ShopClues.com
We regret for the inconvenience caused to you. Our courier partner tried delivering your order 21062951 and 21062723 at your address but unable to do so. The order is returning back to us. However, the product has not been received by us so once we receive the product then only we will be able to proceed further. It may take upto maximum of 7-10 business days to reach our warehouse, depending on your location.
For further assistance, kindly refer to https://shopclues.com/help
Best Regards,
Customer Support Team
Ajay
ShopClues.com
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Attached is the updated courier details snapshot - of the goods collected by the merchant on 14th Oct itself. This is height of fakeness by fake clues, guys don’t trust these bunch of frauds. I am on my path to fight a long legal battle here, will report these guys to service tax and sales tax department.