Adding to my previous review on SHOPCLUES.COM I have to say that the issue is not resolved yet the product was returned by me to shopclues and there’s a mail from shopclues with me which states as below
*==This is regarding your ShopClues order #25323188. Our courier partner has done the pickup of the product from your place. Following are the details:
Tracking Number: SCL0046597
Courier Company: Nuvo Ex
Courier Website:
It takes upto 5-10 days for the package to reach to us. You will receive a confirmation email from us after the package has arrived. You can also track the shipment on the courier website.
We take upto 3 working days to process your refund or reshipment after the product is received.Thank you for your cooperation.
ShopClues Support.==*
this was on 17th of november and till date I have called them atleast 7 to 8 time and the refund hasn’t been done. at first they said it will take 620 hours.The mailer sent by the cust care exe on behalf of me is given below
*==ShopClues Support, Dec 26 04:40 PM:
On behalf of customer:- I have already returned the product but till now I have not received the refund amount and refund tt over 620 hrs so Please check and refund the amount on the urgent bases.
Regards,
Madhu Sharma==*
if you see the reverse pickup was done on nov17th and the above conversation was on 26th od december which I suppose is more than 620 hours and the same is mentioned my the executive in the mailer to the refund team or who so ever it is concerned and if you think about the parcel recieved by shopclues they have recieved on 27th of nov which means 620 hours after the have recieved too
but Today is 6th of JAN and my refund is not yet been done and they ask me to wait for some more time
Only these set of jokers(the CEO AND MD included) know why should I wait more
They were suppose to call me in 4 hours and they haven’t called yet though its nearing 4 hours
GOOD BLESS THE CUSTOMERS WHO ARE GOING TO BUY FROM THIS SITE
*If I have to rate this site it would be 0 0ut 0f 100 thats plainly I ordered a mixer juicer Grinder on this site and the delivery was on 20th of oct and then shifted to 25 or 27oct and the on 3th nov and now on 10nov when ever you register a complaint you get a docket no: and a message stating we ll get back to you with 48 hours and no one reverts.
And when I called the customer care and wanted to speak with a senior the executive says the seniors are busy and cant attend now and after a wait of nearly 40 mins I get to speak to the same executive who gives the same reason that the senior is busy. What work better than attending a customer these seniors have only they know.
I should have seen the reviews on MouthShut.com and then bought on Shopclues there are hundreds of unsatisfied buyer here.
check the status of my order I have few printscreen pics attached
1 THE PROMISED DELIVERY DATE WAS ON 20TH OF OCT BUT AS YOU SEE THE PROCESSING TIME SHOW 20TH(THIS ON 3TH NOV)
- HERE IT SHOWS IT’S TRANSFERRED TO ANOTHER VENDOR
(NOW THE DELIVERY DATE IS ON 10TH NOV.)
GUYS PLS DONT GO BY THE ADS I DID THE SAME MISTAKE THOUGH I USED TO SEE RECOMMENDATIONS IN SEARCH ENGINES I NEVER SHOPPED ON SHOPCLUES BUT AFTER SEEING THE TV COMMERCIAL I SHOPPED ON THIS SITE AND IT’S THE WORST EVER ONLINE SHOPPING EXPERIENCE BY FA