I had ordered stuff from this website twice, once a gym equipment and once mobile case cover. Both the times product dekuvered was not matching the description mentioned. And when I finally decided to return, their customer care asked me to directly contact seller after doing so. Seller said u will have to bear courier charges and all or were begging not to return. Despite writing mails to shopclues they dis reply reply to mail after 15 days that to with their patheitic english. I felt their staff is not well trained in execution and implementation.
Cusmer service was worst ever. Products were not exactly same as mentioned. Website and app is user friendly. Delivery came to late. You should not rely on shopclues for e-commerce.