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Sandeep Slash@sandeep_slash

Dec 01, 2014 01:15 PM, 6589 Views

No Clues from Shopclues.com

I purchased a product on 11 Nov 2014 and my order ID is 26431919.

On 18 Nov 2014 I got a shipment confirmation mail.

On 23 Nov 2014 I got one more mail saying "Shipped - Possible Delay in Transit."

On 28 Nov 2014, I got the last mail saying "Shipped - Untraceable. We are unable to fulfill your order 26431919 as the shipment has been lost during transit. We sincerely apologize for the inconvenience and have initiated the order cancellation process for your order "

I still have not got any refund yet. And the worst part is, no one is picking up the phone

Sandeep.

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shopclues

Dec 02, 2014 10:16 AM

Dear Customer, As per our telephonic conversation. Your Order No. 26431919 has been canceled due to unforeseen reasons. The refund has been processed on 01/12/2014, it'll be reflecting in your account as per bank timelines.We hope that you've received a satisfactory resolution from our end. We look forward to your feedback. If you like our services, don't forget to share with your friends. Happy Shopping!Best Regards,Customer Support TeamShopClues.com