Order# 45358787, Dell laptop charger 90W ordered on April 2015. They sent me a used charger/refurbished but packed as though it is a new one. The site said that this is a genuine dell charger. However, there were scratches and marks all over the charger as soon as I opened the cover. The price I paid was for the new one. Extremely poor service.
Customer care gives a blunt answer to any emails or calls given to them. They do not understand any terms clearly unless we call them and explain the issue for at least 15 minutes. This is not just the first time. The staff is just careless about any such questions or concerns posted.