I am regular buyer from the online shopping sites, and before few days I bought "Puma AQUIL 2 - size 9 Shoes" from shopclues.com. I was gifting it to my brother,
But my order was not confirmed at first due to some technical problem, then I have called there customer care twice that should I reorder it but they told me that there is no need for the reorder your money is deducted from account then in 48 hrs your order will be confirmed, and I have also chat with there online support, they also told me the same for the issue,
after 2 days I got reply that your payment received by us, and order is confirmed now, status was also showing like "Order Confirmed"
and and on the next day the status was "Cancelled", I have tried to talk to CC on the same day, they have timing like 9 am - 11 pm, Mon-Sat
10 am - 6 pm, Sunday, it was Tuesday 27-3-2013, and I called them about 6 pm and after that many times and they didn’t answered my calls, the quantity was also there and they still refunded my order, I will not able to gift it on the date when I want it because it is tomorrow.
So don’t go for this site if you want a good service and support from care...