I had to cancel my order due to delay in shipment order and now waiting for the refund of amount 37990/-. This is the reply I received after chasing them for 7 days. Today is the 11th day and the status remains as-is.
ShopClues Support, Feb 3, 11:59 AM:
Dear Customer,
Thank you for contacting ShopClues.com.
We apologize for the inconvenience caused to you and as per your concern regarding refund, we would like to inform that due to some technical glitch in the payment gateway refund process has been delayed.
We request you to wait for some time, we have again instructed our payment gateway to process refund on urgent basis.
Seeking your co-operation.
We look forward to your shopping with us again!
Best Regards,
Customer Support Team
Rahul
ShopClues.com
This is my own experience with them.