I have purchased a bathroom scale and it was found non working, When reported it, there is no pick up service from them. When I forwarded, there is no reimbursement for the items and courier charge. Though we sent many mails, there is no reply.
Very poor service ever I have seen. To save the time we are purchasing the items thorough online, if they not providing pick up facility in case of damage, there is no use of having online purchase.
All the others used to send proper mail regarding despatch etc. But rediff is so casual and they are not responding to any mail. Moreover, they have given a customer care number, it is always busy.