Worst experience of Customer support on Rediff Shopping.I had ordered a Mahagony laptop table
Disappointing factors:
Delay on delivery of the product+ Defective product delivered
The table was not Mahagony as claimed by Seller
the polishing of the product was chipped off
The drawer of the table was broken
Bad customer support.
The seller was Plant India Alfa Mall.
Order was placed on 20th June. Delivery done on 7th July. Immediately on receipt of the defective item, I lodged a complaint on customersupport@rediff.co.in and immediately got an autoreply from rediff that I would be contacted within 2 days(This was the email ID provided on rediff shopping website at: https://imshopping.rediff.com/shopping/homepix/rediffassurance_shopping_060313.html?sc_cid=returnpolicy_nonrediff-mailer_080513). The customer care number was busy inspite of trying for 30 mins.
As assured by Rediff, there was nobody from Rediff who came to pick up the defective item. Worried, I called up the customer care again. It seems, they had not even received my compalaint, as the email id on their website is not the correct one.
I was asked to resend my complaint on shopsupport@rediff.co.in.
Really Rediff? Please post authentic information on your website!
Highly disappointed!
Hope you rectify the problem soon enough!
Thank you
Best Regards
Disappointed customer.