Order no 8614736:
I ordered Thomas train set in Oct 2013 from Rediff Shopping for Rs 250, but received a low quality product with Ben10 on it. The product displayed and the product delivered was totally different. When i contacted the customer care support, i was asked to courier back the same and the cost would be borne by them.
I couriered back the low quality product to them within the stipulated time for which i paid Rs 180.
But till date i have not received the product. All that the customer support team did was repeatedly telling they checked with the courier dept and product is returned back to you. Kindly get in touch with the courier dept.
Nowhere in the website the info about courier dept is mentioned. In spite of asking several times as to whome to contact, with out common sense they still kept re-sending the same mail asking me to contact courier dept.
I wasted my money on the product plus the courier charges. Its almost 3 months now and no one bothered to re-solve the issue.I have been doing online shopping for many years. But this is the first time i have had such a horrible experience and getting cheated of money.