Bad customer service, the agent couldn’t speak English.. started speaking in hindi to make him comfortable did not help their website clearly mentions 24 hours delivery
Their website also mentions that orders placed after 3pm on Saturday will be delivered on Monday. Which implies orders placed before 3pm on Saturday will be delivered in 24 hours as promised on a Sunday.. However on calling their customer service I found out that you do not have sunday delivery. This is totally ridiculous.. additionally their web form for the message did not work well so I had call in and give my message.. its a waste of time..
An earlier time I sent across a lampshade as a gift to someone and it arrived broken, the seller did not bother replying to my email asking for a replacement.. Customer service has not yet responded to my request.On the phone I asked to speak to a supervisor I was told there was no supervisor.. I mean seriously how do these guys operate?
==Update====Proof of horrible support======
*I emailed customer service through the web form they have on their site for two entirely different issues.. one issue was for a defective product which needed replacement and another was for delivery of flowers which were not going to be delivered as promised, I got the exact same "COPY PASTE" response for both complaints.
Dear Sir / Madam,
Reference
to your order placed with us, we would like to inform you that all
products on our site carry a lead-time of delivery. This is the
delivery period within which your order is scheduled to be delivered.
Due
to an overwhelming response to the recent offers on our site, there has
been a slight delay in the dispatches and we apologize for the same. As
of now, all orders are being processed for dispatch and the site will
be updated shortly with the airway bill number. Be assured that your
order will be delivered within few days.
We thank you for your patience.
Warm Regards,
Support Team
Rediff Shopping