REDIFF Shopping is COMPLETE FRAUD! I ordered a Linksys Router (Model: WRT54G) on 15th July using Rediff Shopping and paid Rs. 2730 instantly using the portal. I got a confirmation of the order from them on my email and that was THE LAST I ever heard back from Rediff. I never received the product and/or any updates or confirmation of my order or any change of status/availability.
They dont even have their customer care numbers on their website. The only way to get back to them is by their website email feedback section and THEY NEVER REPLY TO YOUR EMAILS. I wrote several emails to them but never heard back from them till date.
Then I somehow managed to get their customer care number in mumbai, but the only response I ever got from them is to write them my complaint using their "EMAIL SYSTEM" which they will never reply. The only service they can provide over the phone is to give you the "status" of the order, which in my case was always "Awaiting Dispatch". Everything else, including order cancellation, refunds, returns, complaints and feedback have to be given using emails. This is CRAP!
I could not even cancel the order and am still awaiting refund from Rediff and they are supposedly still waiting to get back to me, which I have been listening to for the last 2 weeks now.
This is the second time I am facing smilar issues with Rediff and I should not have used Rediff.com after having faced this issue once already with them. But stupid me, I did it again but dont want anyone else to do it and suffer like me. The last time I used the service, I ordered chocolates and cake using the website to send to my girlfriend but they never reached her though I was charged in full, but at that time since the amount wasnt that much and the amount of trouble it took to get back to them for a refund was too much taxing for me, so I left it as-is. But not this time! I have had enough now.
It is a Fraud Website. Dont ever shop using Rediff.