Hi Guys,
I am updating this as rediff guys asking me to do that.
let me explain what had happend after that.
I got my money back and at the same time the the gift is sent to my indended receipient after a long struggle.
Happeded to see the watch which was delivered, it was just Rs 50 worth.
GUYS I JUST COPIED THE MAIL COMMUNICATION b/w me and rediff
I dont have to say anything apart from this..
Hi Neetu ,
The following is for your information which I received from Aramex courier customer service.The final conclusion is that my shipment
is lost by Aramex.
I am no way related with Aramex as for as this shipment is concerned.
Rediff.com is the one who is responsible for to deliver my shipment since I purchased it thru rediff.com.
I herewith CC this mail to TimesOFIndia media and Sindhu from Aramex.
I want my shipment to be delivered before end of this week.
Even then if it does not happen , Sorry to say I ll escalate this issue to media.
Please take care of this as I lost hope on Rediff.com and also online purchase.
Thanks & Regards
George Savariar
FYI.
Submitted by George Savariar Priority Normal
Assignee Sindhu Manoharan Status Closed
Category Airwaybill Tracking Information Request Subcategory Domestic
Time Logged 6/24/2005 1:04:38 PM
Summary
Airwaybill Number:712918463
Description
Please fill bellow Airwaybill Number:712918463 Origin:REDIFF.com, India Destination:Chennai, India Pickup Date:15-June-2005 Thank you
Request History
Changes Done Descriptoin Time Req. Notified
Status changed to Closed. Dear Customer, We regret to inform you that the above said airway bill no is not locatable in our network. We declare this shipment as lost. We would inform the shipper of the same and will arrange to duplicate an other shipment on free of cost basis. We deeply regret the inconvenience caused in this regard. Best Regards Sindhu.Manoharan@aramex.com 6/27/2005 1:12:14 PM true
On Fri, 24 Jun 2005 Support wrote :
>Dear George,
>Greetings from Rediff.com
>
>I would like to inform you that the item that you had registered
>through Order number-
>2596960
>has
>been dispatched via Aramex Couriers with the airway bill no
>-
>712918463
>.
>
>Please be assured that the same would be delivered to you shortly
>.
>
>We understand the sentiments involved in your gifting, and we are taking
>adequate measure to prevent any recurrence.
>
>We assure you that we will work towards improving
>delivery dates with our enabling partners to avoid such situations in future.
>
>We have taken up the issue seriously with our enabling partners and
>apologize for the inconvenience caused to you due to the lapse at their
>end.
>
>We assure you careful and prompt attention to your orders on all your
>future visits to
> http://www.rediff.com
>
>
>Warm regards,
>
>Neetu Dhall
>Customer Service rediff.com
>
>PS: Please do not change the subject line for further correspondence.
>
>-----Original Message-----
> From: >(
>)
>Date:
> Friday, June 24, 2005 11:15 AM
>To:
>customersupport@rediff.co.in
>(
>customersupport@rediff.co.in
>)
>Cc:
>
>)
>Subject:
> Re:Re: RE:Shopping: PAYMENT DETAILS
>
>Hi Neetu,
>Again It s me.I am able to see the status in track your
> order as ’In Transit’.
>Actually my shipment was handed over to courier
> on 15 th of June.
>Still It s in transit. I do not know what is
> happening there.
>Any where in india (even from Kashmir to Kanyakumari)
> the delivery of shipment must not take maximum of 5 working days.
>In my
> case it took 10days (15 - 24 th June). Still it has not delivered.
>I am
> totaly disapointed on this transaction.
>If you see my past history , I
> am a regular online purchaser on rediff.com.
>Because of this you are
> going to lose one regular customer.
>I am sorry for hard
> words.
>Thanks & Regards
>George