Order No.3001867630;Complaint ID 641986
Ordered Samsung Galaxy Chat B5330 on January 8th and paid with credit card. I was lured by a daily barrage on e-mail==** by "Mobile Madness" "MOBDEALS" "JANUARYJACKPOT" Discount offers etc. Order was to be delivered in 7 working days. Never arrived. On complaint on 21st, I was given above complaint ID with a lady called Gunjan promising to resolve this issue ASAP.
She said someone called Digvijay would call me. He called the next day and informed me that the reason product had not been shipped because the verification call had not been answered(Mobile was on meeting mode and/or out of signal range). When I asked WHY DID THEY HAVE TO VERIFY THE CALL WHEN FULL PAYMENT HAD BEEN MADE, HE SAID IT WAS TO CONFIRM THAT THE CUSTOMER REALLY NEEDED THE PRODUCT!!!!!!!!!!!!! WHY WOULD ANYONE MAKE A FULL PAYMENT OF A SUBSTANTIAL AMOUNT IF HE DID NOT WANT THE PRODUCT?????? He said if I want, he will cancel the order.
I told him no way the order should be cancelled, since he had completed the "VERIFICATION".Anyway, I told him that since he had verified this with me, he should make arrangements to have the product shipped immediately. He informed me that he will advise the logistics team the next day
and they may ship the product after 48 hours or more depending on the supply situation.
Imagine my absolute astonishment, dismay and chagrin when I received an e-mail saying the order had been cancelled. and that the refund will be processed in due course and will be paid to me by February 4th. When I called the call centre and demanded to speak to a floor superviser, I was told that a lady called Swati would call me but she never did.
SO, IN EFFECT WHAT INDIATIMES SHOPPING SEEMS TO BE DOING QUITE SYSTEMATchandru021Y IS LURING CUSTOMERS TO PART WITH THEIR MONEY WITH PROMOTIONAL OFFERS, NOT EFFECTING DELIVERY AND THEN REFUNDING THE MONEY(HOPEFULLY!!!) AFTER A MONTH OR TWO. SO THEY ARE GETTING FREE FLOAT(WORKING CAPITAL) FROM GULLIBLE CUSTOMERS.
I had no intention of ever using Indiatimes Shopping after I was cheated last year on a small transaction where they sent me an unsuitable product and kept me hanging for three months with promises of refund which never materialized(ORDERS # 113465187). Finally I gave up since transaction size was small.
But now, under this deluge of promotional e-mails, I was taken in and fell into the trap. Sure enough, the site did not offer COD option on promotional offers
I AM NOW KEEPING MY FINGERS CROSSED WAITING FOR THE REFUND. I HAD DEMANDED AN IMMEDIATE REFUND WITH INTEREST @ 18% FOR THE TIME THEY KEPT MY MONEY OR IMMEDIATE DELIVERY, BUT THEY HAVE NOT RESPONDED ON EITHER.
IF others in this forum share my view on Indiatimes, maybe we should look at Class Action.For those who have not yet shopped with them A SINCERE WARNING- KEEP OFF-DANGER!! You are a thousand times better off with any of the well reputed e-commerce sites.I have shopped with at least half a dozen of them and never faced this kind of an attitude. Deliveries have usually been withing 48 hours to one week max and customer service exemplary.