From: saurabh jain
Date: Sat, Feb 25, 2012 at 12:22 AM
Subject: Re: Order No. 30000065293 - Need Urgent Attention!
To: icare
YOU GUYS HAVE A LITTLE SHAME OR SOMETHING?
ALL I HEARD WAS A PHONE CALL ONE DAY SAYING THE AMOUNT WILL BE REFUND TO MY BANK ACCOUNT.
I HAVE NEITHER GOT MY REFUND NEITHER YOU HAVE TAKEN BACK THE *OLD/USED PHONE THAT YOU DELIVERED! *
WHAT GUYS ARE UPTO? I AM SURE THE WAY YOU ARE WORKING, YOU GUYS DONT NEED TO WORRY ABOUT YOU JOBS.
IF SOMEONE FROM SENIOR MANAGEMENT IS SEEING THIS MESS. CLEAN IT UP!
I NEED MY REFUND ASAP!
VICTIM custom take out
On Tue, Feb 7, 2012 at 11:39 PM, icare wrote:
Dear Mr. Jain,
We thank you for contacting India times Shopping.
We apologize for the delay in responding to you.
With reference to your mail dated - 04.02.12 for order number - 30000065293, we would like to inform you that we are having a regular follow up with merchant regarding your complaint for Payment issue(Comp. No.- 116128), as we need confirmation from merchant and concerned department regarding the stage of investigation. We request you to allow 3 to 4 working days to resolve the issue.
We regret for the inconvenience caused to you in this regard and sincerely apologize for the same.
We thank you for your time and patience. We value you as our custom take out and your satisfaction is of most important to us.
For convenience please do not delete the interactions while replying.
With Regards
Kartik - custom take out Service
India times Shopping
From: saurabh jain [jsaurabh.raj@gmail.com]
Sent: Saturday, February 04, 2012 10:12 AM
To: icare
Subject: Re: Order No. 30000065293 - Need Urgent Attention!
Finally my item (a cordless phone) was delivered. But you know what -
when item was delivered it was barely in a packet with no booklet!
it was not more than something picked up from a dumpster and delivered.
wake up folks. Is that what India times shopping is?
does anyone in the senior management get this email at all?
for your sake, look into the matter. Is that what you deliver to custom take out and expect more business?
i fail to understand.
now - i need a replacement or a refund. Let me know the process to get that.
your’s truly victim custom take out.
on Friday, February 3, 2012 at 6:18 am, saurabh jain wrote:
rrajeev_vermacted sir,
i have attached my bank statement in all possible formats.
i will be honored if you can take some action on it now.
incase you don’t see the attachment, i have pasted the statement below as well.
i would be highly obliged if you can take it forward.
thanks delighted custom take out!