I am amazed to see how e-commerce sites like Indiatimes Shopping are still managing, considering the fact that they can barely manage to operate. They never fail to disgust me somehow. In the last 20 days I ordered 2 items. First item was dispatched only after reminding them around 2 weeks later. I really wonder what they had been doing for those 2 weeks. 2nd item (order no. 3001576872) has still not been shipped. It’s been 11 days and they have no clue about it. They promised me it will reach me by 29th Oct. Today on 31st Oct., after checking with them many times, their customer care informs me that it has not been shipped. Oh really?? As if I didn’t know that. All I asked them was WHEN WILL IT BE SHIPPED? And this they could never answer. I do not understand how’s it possible. Customer Care should help customers, right? Is it too much to expect? Their online chat anyway is useless, full of bugs. When I sent an email asking the status, they give vague replies, like the one below..but never give a solution.
"Thank you for replying to us at Indiatimes Shopping E-mail Support with reference to complaint ID – 476918.
My name is Prashant Singh Sengar and I will be assisting you today.
We understand that you want to know about your product delivery status.
I realize the inconvenience you have faced with this transaction, had I been in your place, I would have felt the same.
As I can see the details of this complaint, the case manager assigned to this complaint is diligently working with the respective departments to get this issue resolved for you at the earliest.
We would request your patience and cooperation, while we conclude a resolution to this complaint and resolve it to the best of your satisfaction.
Regards,
Prashant Singh Sengar
Indiatimes Shopping."
*When we write an email we expect someone to be serious about the issue and tell us the exact status, not such kind of template email which doesn’t help.*
*If you can’t handle your business, why don’t you just shut your shop?*