I’M FORCED TO WRITE THESE REVIEW AS CUSTOMER LIKE ME LOST A LUMPSUM MONEY TO INDIATIMES.COM.
AFTER STUDYING ALL REVIEWS ABOUT THEM, IT’S EVIDENT THAT THEY HAVE CHEATED PEOPLES WHO MADE ADVANCE PAYMENT OF THE FULL AMOUNT AND THEY ARE NOT LESS THAN RS. 10000/- IN EACH CASE.
TO CUT SHORT THE STORY, PL GO THROUGH MY CASE.
1. I ORDERED TO SHOPPING.INDIATIMES.COM FOR PANASONIC 24 INCH LED TV MODEL TH-24LXM6D PRICE RS.15, 500/- ON 19.08.2013 VIDE ORDER NO. 3002612829 AND THE AMOUNT WAS PAID IN FULL . (DESTINATION-GORAKHPUR, U.P.)
THEY HAD SENT THE PRODUCT THROUGH THEIR BUSINESS PARTNER "THE JEWEL ORCHID" OF KANPUR ON 23.08.2013 THROUGH COURIER COMPANY FEDEX VIDE AWB 796529577459.
28.08.2013- FEDEX’S COURIER MEN CAME WITH THE LED TV WHICH WAS HAVING NO EXTRA PACKING OTHER THAN PANASONIC’S CARTOON PACK.
I OPENED THE PACK & SWITCHED ON TV , TO MY DISMAY I FOUND THAT LED SCREEN IS BROKEN AND THERE IS NO EXTERNAL DAMAGE TO OUTER GLASS PANEL.
IMMEDIATELY I RETURNED THE PRODUCT TO FEDEX’S MEN & CALLED CUST.CARE OF INDIATIMES AND THE EXECUTIVE TOLD TO RETURN BACK TO THE DELIVERY BOY & THE PRODUCT WILL BE REPLACED & GAVE CASE ID 1057501 / 1069640 OF REPLACING OF DAMAGED PRODUCT. I ALSO CALLED UP FEDEX FOR NON-RECEIPT OF THE DAMAGED PRODUCT AND THEY HAD GIVEN COMPLAIN NO. 0828010529. SUBSEQUENTLY THE PRODUCT WAS TAKEN BACK BY THE FEDEX COURIER MAN TO RETURN TO THE SENDER.
SINCE THEN I HAVE MADE NUMEROUS PHONE CALL WITH BOTH INDIATIMES & FEDEX, THE OUTCOME OF WHICH IS – TILL DATE THE FEDEX (COURIER CO.) CONFIRMED THAT THE PRODUCT IS LYING WITH FEDEX AT GORAKHPUR DUE TO NO REPLY TO THEIR MAIL FROM THE CONSIGNOR & INDIATIME’S EXECUTIVE IS NOT REPLYING MY E-MAIL SINCE 18.09.2013.
ON CALLING TO CUSTOMER CARE OF INDIATIMES THEY ARE REPLYING IN CAUSAL MANNER TO WAIT FOR SOME TIME, THEIR CASE MANAGER WILL REPLY/CALL WITHIN 24/48 HRS---WHICH THEY ARE NOT DOING SINCE TWO WEEKS PASSED. THEY JUST APOLOGIZE INSTEAD OF DOING ANYTHING.
THE ISSUE IS I HAD PAID TO INDIATIMES FOR A PRODUCT & PRESENTLY THE PRODUCT IS NOT WITH ME, & INDIATIMES IS TURNING IS BLIND EYE TO MY CASE.
THE REVIEW ON INDIATIMES MADE BY SUFFERED CUSTOMER IS CONFIRMED BY ME.
I WOULD LIKE TO REQUEST THOSE UNSATISFIED CUSTOMER TO FORM A GROUP OVER FACEBOOK/TWITTER & JOINTLY FIGHT AGAINST THESE TYPE OF FRAUD COMPANY & FILE A CASE IN THE COURT OF LAW TO BLOCK THEIR WEBSITE SO THAT IN FUTURE NOONE MAKES MISTAKE LIKE US.
MY CONTACT DETAILS ARE- 9639831366 /9415307960
E-MAIL—bireswar_das@rediffmail.com