Its been 1-2 years since I started using online purchases heavily. I used to order products from price 100 to even 50k, from small memory card to lcd I order many products online.
I was planning to buy a mobile samsung ace plus and was looking for a good deal when I came across this website. I ordered the mobile with free bluetooth headset and as pee the order timeline this was suppose to be delivered to me on 17th sep. But when I did not hear anything from them even after 17th sep and when I called customer support they said this is not yet dispatched. I asked them to cancel my order on 18th sep and even got a confirmation call from the Indiatimes shopping that my order is being canceled and I will get the refund soon.
One fine day ( after around 5-6 days) I got one courier. As I used to order many products online I just accepted thinking some of my order has come. When I open the outer packing I got surprised to see the mobile phone which I ordered and even canceled. I called their customer service and they also told that yes I raised a request for cancelation but as now I have received the product I have to keep it even though I didnt even open the mobile phone box packing and when I checked more carefully I found only the mobile is being delivered to me not the free bluetooth heardser. I raised multiple complaints and made multiple followups but till now there is no positive response from their end.
I would not recommend anyone to buy from this website.. look for better options like flipkart, ebay or even tradus.
I am giving my order details below:
Order id : 3001448165
Order date : 7th sep 2012
Promised/expected delivery date : 17th sep 2012
Actual dispathced date : 18th sep 2012
Actual partial delivery date of product: 21st sep 2012
Case id for partial delivery : 400659
Case id expected resolution date: 29th sep 2012
Case status as of today: still in process...
Regards