99% times indiatimes shopping delivers the product. Customer gets the product and get into his life again, He does not write a review because he got the product and now he doesnt have time to waste (believe it or not its true).
But, the one who didnt get the product or the same product, is very angry on the service so he writes a bad review to vent out his frustration. He forgets that he did not order his product carefully.
After all , SHOPPING.INDIATIMES.COM is a great online shopping website with cheapest price.(NO DOUBT)