Believe even after these many days, I don’t have any update on my issue. I have a email to which they’ve asked me to send mails, but they never reply to my issue.
Really Pathetic, Bad and Ugly Service. Very very ugly service. Should have never bought from these people.
It’s been 90 days since I made the payment of 35, 000 but have never shipped the products to me or, have they ever refunded me my money back.
I am pissed to make the purchase from these guys. Should go to consumer court to get my issue resolved. These guys are not replying to constant emails. I’ve sent them so many messages on their website and to the email address mentioned.
My concerned case manager promised me to drop a test mail but It has been 5 days since he has told me that.
Only God can help me in this case now.
Looks like they’ve cheated me. Please Look at the attached mail Sheet Below:
Order No:3002506072
Case Id. 979118
I’ve bought 5 Pieces of Samsung Galaxy Ace to gift my sisters on Rakhi. And these guys have shipped only 1 Piece of the phone. I’ve been asking them to resolve my issue since 75 days and I always get a templated reply mail. Saying "Please give us some time we’re looking in to the issue".
For God’s sake, If possible ask them to resolve my issue. Nikin Jain
Re: Please have a look at the case below, and give me a resolution 979118
Nikin Jain Wed, Sep 25, 2013 at 9:45 AM
To: customerservice@indiatimes.co.in
God, Please are you going to give me any solution on this. Please call me and talk to me on my issue. You’ve making me literally cry to get you to resolve this issue.
Worst Service Ever Experienced.
Regards,
Nikin
+91-9962601011
On Mon, Sep 23, 2013 at 10:25 AM, wrote:
Dear Mr. Jain,
Thank you for contacting with reference to your case ID: 979118.
I know how inconvenient this issue can be and I will be helping you to resolve your concern and sincerely apologize for the inconvenience caused to you.
I would like to inform you that your case manger is working on your case with the warehouse and courier partner, I would request you to please allow us some time to resolve your issue. I would request your patience and cooperation while we conclude a resolution to this complaint.
Thank you for being a valued customer!
Regards,
Email Support
Indiatimes Shopping On 9/23/2013 9:54 AM, Nikin Jain wrote:
Can I expect to receive any reply on my issue today. On Sat, Sep 21, 2013 at 1:02 PM, Nikin Jain wrote:
I don’t seem to get any convenient reply from you regarding my issue. How many more days do you need to resolve it. Give me exact time. On Fri, Sep 20, 2013 at 6:39 PM, wrote:
Dear Mr. Jain,
I regret the inconvenience caused to you regarding this concern.
I understand that you want to know about the complaint status for your order # 3002506072. I value the importance of your concern and I am here to assist you.
I would like to inform you that our concern team is working on your case and investigating with the courier partner and warehouse regarding the partial delivery of the order as soon as we get revert from there our concern team will get back to you with further updates regarding your case.
For your future reference your case ID is: 979118.
Thank you for choosing Indiatimes shopping.
Regards,
E-mail Support
Indiatimes Shopping.
On 9/20/2013 6:09 PM, Nikin Jain wrote:
What is the status??????????? On Wed, Sep 18, 2013 at 1:55 PM, Nikin Jain wrote:
Do you have any time frame to resolve my issue. We’ve exchanged over 50 mails. When the issue is with you Warehouse/Courier partner, why do I need suffer for this long in writing mails and asking you to respond to my issue. On Wed, Sep 18, 2013 at 12:45 PM, wrote:
Dear Mr. Jain,
I understand that you want to know about the status of your complaint Case Id 979118 and I know how important for you to get your issue resolved as soon as possible.
We sincerely apologize for the inconvenience caused to you. I would like to inform you that case manager assigned to this complaint is diligently working with the rRajeev_Vermactive departments for Investigation with Warehouse/Courier Partner. I would request your patience and cooperation, while we conclude a resolution to this complaint and resolve it to the best of your satisfaction.
Thank you for being a valued customer!
Regards,
Email Support
Indiatimes Shopping.
On 9/18/2013 12:39 PM, Nikin Jain wrote:
Do we have any one taking responsibility of my issue. On Tue, Sep 17, 2013 at 9:30 AM, Nikin Jain wrote:
Does, your brains work any fine, I’ve been complaining about the issue since past 2 months, and you don’t have any kind of update. You always ask me for more time to investigate the issue.
Why are things so bad with you? I didn’t like my experience of buying things with you. You’ve harassed and gave me lot of mental tension. Why aren’t you bending yourself to solve my issue. Whom should I complaint. Is police FIR and a consumer case only way to resolve my issue.
Please act professionally and resolve my issue. On Mon, Sep 16, 2013 at 2:02 PM, Nikin Jain wrote:
How much more time, it’s been 2 months since I raised my complaint. What are you looking into and why are u taking this long to finish your investigation. Why does you case manager (Ram Gopal) has never contacted me even once, since I raised my complaint.
I am not going to give you more time, I’ll file a police complaint of fraud and cheat and register a case against the company. On Mon, Sep 16, 2013 at 9:55 AM, wrote:
Dear Mr. Jain,
Sir as our customer are the precious as sets for us so we will try our level best for presenting there trust & confidence on us. So, I would request you to kindly allow some more time to resolve your case with proper resolution.
For your future reference your case ID will be same: 979118.
Regards,
Email Support
Indiatimes Shopping On 9/16/2013 9:43 AM, Nikin Jain wrote:
Have your brains gone mad!
I complained about my problem of receiving only 1 piece of phone instead of 5 pieces on Jul 16 and since then you’ve been investigating on this. You’ve never tried to reach me with oral communication about my issue.
Now I’m done talking to you and I’ll take serious legal action against the company. On Wed, Sep 11, 2013 at 3:47 PM, Nikin Jain wrote:
I don’t see any substantial progress on my issue. Are you even looking in to this issue. On Wed, Sep 11, 2013 at 2:47 PM, wrote:
Dear Mr. Jain,
I sincerely apologize for the inconvenience caused to you.
This issue has been forwarded to the rRajeev_Vermacive department, kindly allow us few days time so we can update you on the same. We would also like to request for your kind understanding during this interim.
Our primary objective is to address your concerns at the earliest and to ensure satisfaction.
For your reference, Complaint ID for this transaction will be the same: 979118.
Regards,
Email Support
Indiatimes Shopping.
On 9/11/2013 2:37 PM, Nikin Jain wrote:
I didn’t receive any call back from Ram Gopal. On Sat, Sep 7, 2013 at 2:34 PM, wrote:
Dear Mr. Jain,
We understand that you want to know about complaint status regarding case ID 979118.
We sincerely apologize for the inconvenience caused to you and I would like to inform you that our concern team is investigating on your concern and we have already forwarded your concern to our backend team so kindly allow some time, you will receive a call back by your case manager (Ram gopal) within 24 to 48 hours with proper updates.
We appreciate your co-operation and patience while we resolve this case.
Regards,
E-mail Support
Indiatimes Shopping
On 9/7/2013 2:13 PM, Nikin Jain wrote:
It doesn’t seem to that I am getting any response from you for a very long time. I am looking at all possible legal alternatives now. You’ve taken a very long time than I expected to give me a positive response.
Who is my case manager?
He has never contacted me.
3, I waited a very long time to get any response from you about my products.
I am going to get a FIR registered against you for fraud and cheating. You’ve played with customer’s money by not providing him any service. I’ll make sure you guys go behind the bars for cheating me of my money.
Nikin Jain
+91-9962601011 On Wed, Sep 4, 2013 at 3:20 PM, wrote:
Dear Mr. Jain,
Thank you for being patient with us as your case is pending from long time and still you have not get resolution from our side with reference to complaint ID – 979118.
We are aware of the importance of this matter and we are very much willing to provide the necessary assistance to resolve this concern.
I would like to inform you that our concerned team marked the mail to our rRajeev_Vermactive department for resolution of your concern and once I will get revert from their end than your case manager will get back to you with any sort of update on your issue.
Regards,
Email Support
Indiatimes Shopping
On 9/4/2013 3:08 PM, Nikin Jain wrote:
You say you would do anything in your power to sort out my issue, but you haven’t mentioned who you’re and what powers you have.
What steps are you taking to resolve this issue?
Is there any time frame to resolve my issue?
How many times, how many more long mails I’ll need to send to address my issue to your customer support?
Is this case manager a hypothetical creature, who never replies on the case in the portal. Not even once he had personally contacted me or sent any mail.
If you know who my case manager is then share his contact details with me. Does he really exist. Are you even partly looking in to my issue.
Address all my answers, and make sure you share the contact details of your case manager. And if this case manager doesn’t contact me by tomorrow then I’ll file a consumer complaint. Why, why on earth should I wait this long to get my issue resolved when there’s no problem on my side.
Regards,
Nikin Jain On Sun, Sep 1, 2013 at 4:47 PM, Nikin Jain wrote:
You say you would do anything in your power to sort out my issue, but you haven’t mentioned who you’re and what powers you have.
What steps are you taking to resolve this issue?
Is there any time frame to resolve my issue?
How many times, how many more long mails I’ll need to send to address my issue to your customer support?
Is this case manager a hypothetical creature, who never replies on the case in the portal. Not even once he had personally contacted me or sent any mail.
If you know who my case manager is then share his contact details with me. Does he really exist. Are you even partly looking in to my issue.
Address all my answers, and make sure you share the contact details of your case manager. And if this case manager doesn’t contact me by tomorrow then I’ll file a consumer complaint. Why, why on earth should I wait this long to get my issue resolved when there’s no problem on my side.
Regards,
Nikin Jain On Sun, Sep 1, 2013 at 9:21 AM, wrote:
Dear Mr. Jain
I am sorry we have let you down on this issue. I will do everything possible in my power to get this resolved.
I would like to inform you that your case manager is investigating your case with the rRajeev_Vermactive department for resolving your issue, I would request you to allow us some time to resolve this issue. Your issue will be resolved at the earliest. Moreover as we will get any update on the case, than you will be updated about the same.
For future reference your case Id is: 979118.
Thank you for contacting Indiatimes Shopping.
Regards,
E-mail Support
Indiatimes Shopping
On 8/31/2013 9:47 PM, Nikin Jain wrote:
This doesn’t look to me like it’s going to reach any solution any time soon. Would you want me take a legal action against you. I’ll will file a FIR of fraud against the company and it’s owners. I’ve been complaining since 15th of July, and you always give me the same reply. Are you really serious about my case, Because I’m worried your case manager never tries to get in touch with me to give me the status of my issue.
This time I am very serious. I’ll take you to the court if you don’t refund me my money back in next 48 hours. Please note, I’ll file a case of mental harrasment, fraud, bad customer service against the company, and make sure this goes wide-spread on social media through my blog. U’ve acted like a foolish company, never reaching any kind of resolution on my issue.
Nikin Jain
+91-9962601011 On Tue, Aug 27, 2013 at 8:55 AM, wrote:
Dear Mr. Jain,
I can completely understand. If that happened to me I would be really upset too. I can imagine how frustrating that must be. We don’t like to see our customer’s upset and facing inconvenience. We always strive to create a positive customer experience.
I would like to inform you that your complaint has been already forwarded to the rRajeev_Vermactive department and our case manager will get back to you with the further updates at the earliest regarding your concern.
For your reference, Complaint ID for this transaction is: 979118.
Regards,
E-mail Support
Indiatimes Shopping.
On 8/26/2013 8:23 PM, Nikin Jain wrote:
Are you still going to give me the same template reply, that you’re concerned about my issue. Why haven’t you replied even once on my case Id. I’ll make sure my case becomes as stronger as it can and take strong legal action against the mental harassment you’re causing to me.
I am telling you time and again that the case manager is not communicating with me, then what’s the point in forwarding him my issue. Send it to someone who looks into my issue with seriousness. You’ve defaulted very badly on providing customer service. It’s been a pain since I’ve shopped from you. Please don’t tell me this time that you’re forwarding my issue to some case manager, there’s no point. This fellow never contacts me. If possible forward it to some senior person who can take stern action for resolving my issue. On Mon, Aug 26, 2013 at 10:36 AM, Nikin Jain wrote:
I’ve never even once talked to the hypothetical case manger you’ve mentioned. He never replies to my case on your portal, he never call me to inform me the status of the issue. It has been 45 days since I raised the issue. On Mon, Aug 26, 2013 at 9:50 AM, wrote:
Dear Mr. Jain,
I understand that you want to know about the status of your complaint Case Id 979118 and I know how important for you to get your issue resolved as soon as possible.
We sincerely apologize for the inconvenience caused to you and also would like to inform you that we are continuously taking follow up with rRajeev_Vermactive departments, we have also mail marked to your case manager and are regularly doing follow up via Email and phone calls, moreover in that time period we are giving you updates regarding your case status also.
We request you to please wait for resolution we are working our level best to resolve your concern.
Thank you for being a valued customer!
Regards,
Email Support
Indiatimes Shopping. On 8/26/2013 9:34 AM, Nikin Jain wrote:
How much more time do you need. Why hadn’t your case manager contacted me till now.
I’ll send a postal mail, with legal action that I am going to take against you for cheating me and doing a fraud with me for an amount of 25, 000. I’ve bought 5 Phones from your website with an Intention of giving them as gifts to my sisters on Rakhi.
I’ve been In and around sending you mails since 15th July and I’ve always get a template reply. I am sure you’re not serious about the mental tension that I am going through. I’ll make sure that I take a stern legal action against you a file a very serious legal action against the company and it’s customer service department for defaulting on giving a prompt reply, and handling the case with seriousness.
Why hasn’t the case reached any conclusion ever after 45 days of filing my complaint? Why aren’t you replying me back? Are you waiting for me to take a strong legal action against you. The more number of days I wait to get this case resolved, the more stronger my case will become. Why aren’t you actually even concerned about my complaint is what worries me. Are you a legal company who tries to provide a good customer satisfaction then please call me and talk to me about my case. Give me the name of my case manager and his contact number so that I can talk to him directly, he never calls me or replies to my issue in the case I’ve generated on your portal.
Regards,
Nikin Jain On Sun, Aug 25, 2013 at 12:16 PM, wrote:
Dear Mr. Jain,
It is perfectly understandable that you’re very upset about what’s happened. I am sorry you’ve had such a bad experience. I’d like to try and help.
I would like to inform you that we have forwarded your request to our concern department to get this issue resolve at the earliest.
I would request to you kindly allow us some more time to resolve your case as you are annoyed from our services.
For your reference, Complaint ID for this transaction is 979118.
Thank you for choosing Indiatimes Shopping.
Regards,
Email Support
Indiatimes Shopping.
On 8/25/2013 12:10 PM, Nikin Jain wrote:
I’ll send a postal mail, with legal action that I am going to take against you for cheating me and doing a fraud with me for an amount of 25, 000. I’ve bought 5 Phones from your website with an Intention of giving them as gifts to my sisters on Rakhi.
I’ve been In and around sending you mails since 15th July and I’ve always get a template reply. I am sure you’re not serious about the mental tension that I am going through. I’ll make sure that I take a stern legal action against you a file a very serious legal action against the company and it’s customer service department for defaulting on giving a prompt reply, and handling the case with seriousness.
Why hasn’t the case reached any conclusion ever after 45 days of filing my complaint? Why aren’t you replying me back? Are you waiting for me to take a strong legal action against you. The more number of days I wait to get this case resolved, the more stronger my case will become. Why aren’t you actually even concerned about my complaint is what worries me. Are you a legal company who tries to provide a good customer satisfaction then please call me and talk to me about my case. Give me the name of my case manager and his contact number so that I can talk to him directly, he never calls me or replies to my issue in the case I’ve generated on your portal.
Regards,
Nikin Jain On Thu, Aug 22, 2013 at 5:03 PM, Nikin Jain wrote:
Whats the update, why have u sent me a empty reply. On Thu, Aug 22, 2013 at 10:22 AM, wrote:
On 8/22/2013 10:11 AM, Nikin Jain wrote:
Do you really, really have any update on my issue. On Sun, Aug 18, 2013 at 9:03 PM, Nikin Jain wrote:
Could you please ask the manager to call me or share his contact number with me, so that I can get informed directly from him about the status of my complaint. On Mon, Aug 19, 2013 at 10:22 AM, wrote:
Dear Mr. Jain,
I understand that you want to know about the status of your complaint Case Id 979118 and I know how important for you to get your issue resolved as soon as possible.
We sincerely apologize for the inconvenience caused to you. I would like to inform you that case manager assigned to this complaint is diligently working with the rRajeev_Vermactive departments for Investigation with Warehouse and Courier Partner. I would request your patience and cooperation, while we conclude a resolution to this complaint and resolve it to the best of your satisfaction.
Thank you