Though I occasionally do online shopping, this was perhaps my only and worst ever experience so far. I ordered a CAR KIT from Indiatimes Shopping(Ultimate Car Utility Combo - Car Jack+ Toolkit+ Air Compressor+ Car Tyre Repair Kit+ Car Vacuum Cleaner), for any emergency when I am travelling long route.
The product arrived in 10 days. The moment I opened the parcel, I noticed that the Air Compressor(the main reason for which I bought this kit), was completely broken. The quality of the product is really pathetic.made in China using very poor quality stuff.
Above all, when I contacted their call center to lodge my complaint, they assured me that the product will be replaced within 2 weeks time. Its been almost 6 months now and after frantic calls to their call center for over 2 months, I finally gave up. But for them, those 2 weeks are still not over I have lost all my hopes for getting any replacement.
Though I always doubted these "heavily discounted" products offered by such sites, my belief got reinforced with this incident. Once highly trusted brand - Indiatimes, is obviously now getting diluted by such cheap, money making tricks. They do heavy publicity to sell such substandard products which sometimes are of well known brands but I am sure are fake.
My suggestion is avoid buying from Indiatimes - at least this Car Kit.