Instead of telling my story I would like to past the mails that I exchanged with shoipping.indiatimes
It was for an order for frost free fridge.
I would also like to share that I did called to double check that they have it in stock and can deliver at my shipping address. The answer was affirmative.
30th march (from shopping.indiatimes)
We thank you for placing an order with https://shopping.indiatimes.com. Your Order details are listed below. You may also track your order at .
We will keep you updated on order confirmation and order shipment status via email and/or SMS ().
We are operational 8 AM to 8 PM and can be contacted at:
Email: customtakeouterservice@indiatimes.co.in
On march 31. (from shopping.indiatimes)
We thank you for contacting Indiatimes Shopping.
We apologize for the delay in responding to you.
With reference to your mail dated - 30.03.12 for order number - , we regret to inform you that your order status is reflecting as "Payment not Received", it occurs due to some technical error, which specifies that payment has not been cleared successfully, hence the order is not processed. Kindly confirm from your bank whether the payment has been debited or not.
On April 1. (from me)
hi,
please see the attached screenshot and confirm..
best regards,
On April 1. (from shopping.indiatimes)
We apologize for the delay in responding to you.
With reference to your mail dated - 01.04.12 for order number -* , we would like to inform you that your payment has been verified and same will be shipped within 3-4 working days . So, kindly wait for the same.
We thank you for your time and patience. We value you as our customtakeouter and your satisfaction is of most important to us.
On April 10. (from me)
Hi,
Can you please let me know what is the problem with the order no * now.
I sent many requests but no concrete information was given to me, Only promises which never materialized .
It seems like ages since I made the payment and waiting and nothing received till date.
regards
On April 10. (from shopping.indiatimes)
With reference to your mail dated - 10.04.12 for order number - , we would like to inform you that we are having a regular follow up with merchant regarding your complaint for Non Delivery (Comp. No.- ), as we need confirmation from merchant and concerned department regarding the stage of investigation. We request you to allow 8-9 working days to resolve the issue.
further updation regarding the same issue.
We regret for the inconvenience caused to you in this regard and sincerely apologize for the same.
On April 11. (from me)
Hi,
This regarding the order no.
Well, you have all the details with you and I guess I do not need to tell any story about how indiatimes shopping pissed me off.
I really think that indiatimes shopping does not have any communication left with the merchant as I tried calling on the number given by customtakeouter care also, just to receive an irrelevant response. This makes me feel that if I wait for even a single second that is waste of time.
I requested a cancellation, the request number shared by customtakeouter care for the same is .
I am sure that indiatimes shopping is not left with any communication with the merchant. I do not think that the merchant even replied once after my order was placed. if he did please enlighten me but with the proof.
customtakeouter care updated me that it will take another 9 days to get my money back for the cancellation. I do not understand this. I made the payment on 30th of last month.. this is already 12 days. so practchandru021y indiatimes shopping is blocking my money for almost 21 days.
Please do not give an excuse of the process here. if indiatimes shopping would have followed the process, I would have received the delivery by now. moreover the merchant might have given a bit of importance to indiatimes.
it is clear that the merchant is not at interested in doing business with indiatimes, the process of refund in this case should not take such long.
so please make the refund as soon as possible.
if it is needed to escalate the case please do that .
On April 11. (from shopping.indiatimes)
With reference to your mail dated - 11.04.12. for order number -
, we thank you for taking out time and sharing your
experience with us. Whether the feedback we receive is positive or
negative, it remains a crucial tool for determining how we can best
improve our products and services.
Further we would like to inform you that we are having a regular
follow up with merchant regarding your complaint / request, as we need
confirmation from merchant and concerned department regarding the
stage of investigation. We request you to allow 2-3 working days to
resolve the issue.
If our service was not up to your expectations, we hope that you would
understand our limitation and will give us a chance to serve you
better.
We regret if any inconvenience this matter may have caused.
On April 11. (from me)
Hi,
A very diplomatic answer, with no concrete information, some how I was expecting it but this is not acceptable.
It is good that you are trying to contact the merchant for the confirmation, looking at what has been happening till now, I would like to know what are you going to do if the merchant does not reply at all in a day or two.
This is most probable to happen as I can see.
No reply on above one
On April 12. (from me)
Hi,
This regarding the order no:.
I came to about a new story today when I called to customtakeouter care to inquire about the status.
I was informed that the merchant has updated that they are out of stock. this was the reason for the non shipment of the product.
Now this clearly means that indiatimes shopping is fooling me since day one.
firstly, it was unethical for indiatimes shopping to take an order for a product that was out of stock.
secondly, even on my regular calls and inquiries, I was kept in dark that the product will be shipped within the given time frame. despite of the fact that merchant had updated indiatimes shopping that they do not have the product anymore.
thirdly, I was never informed that indiatimes shopping has received a communication from the merchant about the product being out if stock.
fourth, indiatimes waited for the me to cancel the order rather they should have done it immediately after they received a unable to deliver response from the merchant.
fifth, Indiatimes shopping ideally should also pay penalty because it unethchandru021y took and is blocking my money, knowing that the product was never there to deliver.
sixth, Even today when it is all clear that the product can not be delivered. indiatimes shopping is crying about the SLA, and is blocking my money.
I wish to directly talk to some one in who responsible enough to answer my queries, as customtakeouter care always says nothing but to wait for 24-48 hours..
Please get back to me as soon as possible.
NOW
I do not think that I need to say anything more about these cheaters..
I am seriously considering a legal action.. can anyone help me with this.