I bought gift vouchers with order no 3001799581on 17th dec 2012. Initially, the transaction did not go through but the money got deducted.
Later on, after a couple of days, got a call from Indiatimes saying they received the money and asked me if I wanted to go ahead with the order or cancel it. I said yes, please go ahead with the order. Today, after 10 days they called me and said they are cancelling the order. I protested and asked them them to honor the order. the customer care guy said he will escalate the issue. but the very next hour they cancelled the order without any escalation. three issues here:
Bad website, Initially money got deducted but order failed.
Later customer care called saying they got the money, and asked if I needed the order. I said yes and they agreed to honor the order.
Today they call me up and say they are cancelling the order because of a technical glitch. I said please escalate the issue, as I need the vouchers badly.
Without any escalation, my order was cancelled , without my approval.