I ordered Induction cooker using online shopping from ITS. Firstly it got delivered after 10 days (many good eComm provide delivery in 3-5 days). Anyways...
Climax is here...
Product got delivered on 18th Dec’12 in broken condition, request have been made... pics have been emailed as requested on very same day. Customer Care person committed that reversal/replacement will be done in 5 working days.... however 20 days passed, atleast 10 follow ups was made.... No action from ITS.
Every time you call, a trainee takes your call and speak scripted sentence "we’ll pick up product fro replacement in 48 hrs"
My experience:
No one care about your problem at Customer care
They do not allow you to talk to supervisor/senior person
There is no process for escalation in case of such delays
There is no compensation policy, as you have to rely always up-on their will
If you are lucky and get product on time and in good condition, otherwise their dispute/complaint management it too poor to take a risk.
I’ll never going to to any shopping going forward from ITS no matter how lucrative is the offer/discount.
Good help me to get replacement/refund for my transaction