I tried to buy a toy combo from indiatimes using my AmEx card on 29 dec 2011 both time transactions failed then I tried using my Visa card and transaction went successful. I was happy that finally order gone through and my kid would be very happy to get new set of toys even I got the courier within a week time. I opened and checked the toys some of them were not functional but I was happy that my kid will be happy to see atleast news toys but quality of the toys were bad.
After 15 days I got 2 packets from courier service with same toy combo, we were surprised to see that my failed transactions have been charged from AmEx. I called indiatimes customercare no 9867748888 on 11 of Jan 12 and cancelled the order and they told me that they will send courier boy to pick the packets, we waited for 1 week and reminded that nobody has come to collect packets, mu complain nos are 79858, 79875 for both packets.
Now I called again customer care on 4 Feb 12 to find out status, they said they have cancelled the order on 1feb 12 and I will get refund in 4-5 days. now today is 10 of feb 12 and there are no refund from these fraud people and nobody have come to collect packets. I am tired of making several call but no avail so I finally picked to write review on mouthshut so that people know the realty of these people.
Sachit