Thank you for contacting Indiatimes Shopping E-mail Support. My name is Pooja Yadav and I will be assisting you today. I understand that you have returned the product as the parcel was empty under the order number 3002469215. We sincerely apologize for the delay in delivering the product to you. Please be assured that I will be assisting you to resolve this matter.
I would like to inform you that your complaint regarding partial delivery is under process. Your case manager is investigation with warehouse/courier partner on your case. I would request you to wait for some time as soon as possible your case manager will get back to you regarding your case.
For your reference, Complaint ID for this transaction is 959813.
NOTE: If you choose to reply via email, please do not change the subject line so that we can directly refer your case.
For your convenience, our support staff is available 8:00 AM to 8:00 PM, 7 days a week. Please call us at 09024888888/09024666666 for immediate support.
Thank you for choosing Indiatimes Shopping.
Regards,
Pooja Yadav
ashok g
Jul 5 (4 days ago)
to Indiatimes
Hi Pooja,
Thanks for helping.
But this is a very bad thing, where I have made a per payment and I did not get the product in time.
I bought this as a gift for my father, and now it is very sad that things are getting delayed.
Please get me the item before tuesday.
Thanks,
Ashok
customerservice@indiatimes.co.in
Jul 5 (4 days ago)
to me
Dear Ashok,
I can realize the inconvenience you have faced with this transaction, if I had been at your place, I would have felt the same.
I would like to inform you that your concern case manager is working on your case and is taking regular follow up with the concern department regarding the same, as soon as we will get revert from there your rRajeev_Vermacted case manager will get back to you and will update you on the progress we have made toward the resolution of this case.
So, I request you to kindly provide us some time to resolve your case with proper resolution.
For your reference, Complaint ID for this transaction is: 959813.
Regards,
Suyash Sharma
ashok g
11:31 PM (0 minutes ago)
to Indiatimes
Are you really indiatimes customer service, I can see that there is no reivew of the phone in the site.. this is not the proper way to deal... if you were genuine, u would have send the phone by now...