This is the mails i have communicated to indiatimes and replies received.........
"Dear sir/madam,
This mail comes with a lot of disappointment with the service provided by your organisation and collaborative/merchant partners and logistics departments.
I had placed an order for a wespro dual sim moblie vide aforesaid order no. The parcel as per order details was shipped on by normal courier(shipped on oct 10, 2008 ). ( awb 249972452 ) by awb
Number---[249972452], remark---[til logistics] , shipment date---[oct 10, 2008], courier name---[tnt]. On 13th or so i receive a message on my mobile from the tnt courier office at ludhiana that i have to collect the parcel from their office....which is 40 km away from my house as they do not have service at my place of residence ( halwara has services of dtdc and dhl and another item from your organisation was received at my doorstep vide order no. 111308997 ). I immediately
Contacted your organisation and lodged a complaint about the same. Complaint no 807411. For almost 3-4 days i just kept getting calls from your executive mr. Raja who was dealing my case with no solution to my problem. Final solution provided was that he can have the item returned to
The shipper and my order be cancelled and money refunded.
Primarily as a customer i expect much better from an organisation like yours. Instead of having the merchant to have the parcel delivered it to my residence, at least to cover up for the error in shipment, i’m told that the order can be sent back and my payment refunded. This is i guess the rudest ever marketing support given.
Over and above this was my anniversary gift to my wife i had planned as a surprise.....not only that the surprise is lost......i was advised for a refund of the amount after the parcel having come so
Close to me. Thus i decided to not give up and proceed to the courier office and collect the parcel. To my surprise the courier guys sent the item back to the shipper. But this is th last of my shopping experiences online with indiatimes.shopping.com...... Thank you for your valuable time if u have read this mail"
reply.......
Dear mr. Varghese,
We thank you for contacting indiatimes shoppings. With reference to your mail dated 17.10.08, we would like to inform you that as your request regarding reshipment, we have forwarded the same to
Concerned department for further resolution, we request you to allow us 6 working days so that we can revert you with proper solution. We apologize for the inconvenience this matter may have cause to you. We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.
Thanks & regards,
Nitin kohli
After the order got cancelled i re-ordered the item this time telling the guys specifically that pls do not ship through the same courier company and send it through dtdc or dhl....with service at my place........guess what the item was again shipped through the same courier company.....call it ’deja vu’ and this time the courier company did not even bother calling me....tehy sent it right bace to the shipper.....reason....no service........"indiatimes ships to all india !!!!!"
*this is the letter i subsequently mailed them:-
*dear whoever,
This mail come with a lot of disgust and anger in the entire set up of
Your so called esteemed organisation. You may like to refer the previous mail on this regard too..... As i had covered before...i had made a re-booking/order of the same product wespro dual sim mobile (a mistatke for the 2nd time which i do not intend to repeat anhy further) and the payment was made thorough my
Direct debit facility and almost after 15 days i finally get the least
Expected solution from mr. (problem solver)raja, that the order has to
Be cancelled....guess what the reason is......the same as the one given
Earlier......the merchant does not ship through some other courier......how convinent!!! Though i had made a request that pls do not ship through tnt courier.......... If the merchant does not ship through any other courier company why announce in the website that the product is shipped free of cost all over the country......and if this is not possible cannot the shipment be
Sent through another courier...... Well i guess u guys have no other awnser to this mail other than some aligator tears meaning sorry and all that....well that is not what i;m looking for.....any which ways i don’t even expect a reply from such a badly managed sales/marketing company.....let me anyways assure you that u have not only lost one customer in me....but i will make sure that all
The people i know an dthe people i can inform.....i’ll ensure that they
Also come to know not to fall prey to a poorly managed company like
Yours.
Thanking you.....with all the regrets possible......
*and the reply......
*dear binu varghese,
We apologize for the delay in responding you. With reference to your mail dated-02-11-08 for order no-111319594, we thank you for taking out time and sharing your experience with us.
Whether the feedback we receive is positive or negative, it remains a crucial tool for determining how we can best improve our products and services.
If our service was not up to your expectations, we hope that you would understand our limitation and will give us a chance to serve you better. We regret if any inconvenience this matter may have caused. We value you as our customer and your satisfaction is most of important to us.
Agent name: ashish sharma
So you decide, whether to shop with indiatimes or not.