I had a horrible shopping experience with Indiatimes this time. Here’s the series of events:
Placed an order (112119921) for a pen drive and a memory card - 01st Jan, 2010
Received the memory card which was not matching with the specifications
Discussed with customer care; advised to return the product to the seller and share the AWB through email
Returned the product; emailed the AWB number with customer care
E-Mail not answered by Customer Care; Called up on 18th Jan and shared the AWB
Customer care promised delivery of product within next 10 business days; made multiple calls to confirm the status
Called today and was advised by customer care that the order has been cancelled and payment returned - 03-02-2010
Payment not reflecting in the card statement 03-02-2010
No confirmation was provided on email - 03-02-2010
Please consider:
Indiatimes is surely not site that you should consider for online shopping
You will not get any emails for any confirmation, order placement, delivery, service
No penalties for defaulting vendors: Shows how much this company cares for customers
Following customer care ids are good for nothing:customerservice@indiatimes.co.in, icare@indiatimes.co.in, operationhead@indiatimes.co.in : Send a feedback and nothing changes
You will get complaint number for your collection: Like I got the following:
288186, 283708, 277025, 278001, 276301, 276620, 277512, 284325, 283403, 287862, 277268, 281872, 282202, 270758, 271234, 270916, 270505, 271069, 266435, 266337, 266243, 266148, 266007, 262790, 262690, 262769, 262736, 262751.
Are you still planning to do some shopping from here?