Their refund policy is bogus and their responses are not trust-worthy. Had I not followed up and wasted rs5000 worth of my time, I would not have got my refund for sure. I DID it only to check them out. Never use indiatimes. Use any online company but them. My last mail to them in July is self-explanatory.
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Dear service manager,
today, I receive the DD of rs 327 via aramex courier after follow up with them for last 1 week. This courier is another addition to the poor service from your company.
This completes the miserable experience I had with indiatimes for my first and last order #3001041799 dated 24-mar-2012, after 3.5 months of follow-up, with 10 numbered reminders, several calls, for refund.
I do not want to receive any promotional mailers in future from indiatimes or its affiliate companies. Please remove my name and contacts from your database.
I will treat any violation very strictly as spam.
============= record of reminders to "thick skinned indiatimes merchant team" =============== =
refererence date request/Reply result
reminder-10 3-july-12 reminder for pending refund after return was accepted on 23-june #46179
reminder-9 27-may-12 reminder for pending refund
reminder-8 26-may-12 reminder for pending refund
reminder-7 19-may-12 reminder for pending refund
reminder-6 10-may-12 request to replace/Refund awaited
5-call with ms. Neeta 8-may-12 assurance of pickup within 24 hours pickup done on 9-may-2012
4 8-may-12 no reply yet nil
3 7-may-12 no reply yet nil
2 25-apr-12 27-april, asked for 3-4 working days nil
reminder 24-apr 25-apr 2-3 working days nil
reminder 13-apr 4-5 working days nil
reminder 11-apr 7-8 working days nil
complaint#176333 31-mar promise of resolution in 15 working days nil
delivery 30-mar defective(crack) CD delivered complaint given
order #3001041799 24-mar shipment 81592102246281 on 27-mar paid rs 327 to indiatimes