Case ID No. 782250
I have been patiently waiting sine 4th April 2013 for the substandard product to be taken back and my money to be refunded.
They have sent a e-mail confirming that the case will be closed by 24th April 2013.
The product has not even been collected back from me till today (26th April), spoke to their customer case today and the agent said the same thing like his earlier colleagues and so I asked for the call to be escalated to the Manager.
Then this **BSTRD** by name Hitesh came on line and claimed to be the Supervisor, he was not even as competent as the agent who spoke before him, he had to audacity to say that I am not able to understand his communication and that I have no choice but to wait till whatever time Indiatimes takes to resolve the issue.
When I mentioned that I was not satisfied with his approach and resolution and wanted to speak to his manager, he refused to escalate the call as my issue did not qualify to be escalated further.
Who is he to qualify my compliant?
*The bstrd later put the call on speaker phone and making a mockery of my call, I could hear him and his colleagues laugh at my plight in the background.*
*The bstrd gets his salary from customers like me.*
*Message to Indiatimes:** If you employ bstrds like Hitesh, you are sure to loose your customers.
This is the worst experience which I have faced from a customer service executive in my life.
I understand that slip-ups do happen but the least you could do is to have decent customer care executives in your team who can at least understand the issue and provide a suitable resolution.
I am sure my call would have been recorded, please have the right people investigate this and necessary action be taken against this **BSTRD** and resolve my case quickly.
Warm Regards,
Anand