My family was planning to buy a new Food Processor. Since during this Diwali there were several offers floating around, we found one from Indiatimes in TOI.
It said: Lowest Price Challenge.
There was a picture of a Phillips Food Processor that had 5 Jars for only Rs 2990/- We found the offer irresistible. I called up to order. However, since I had been dong some online research, I saw a similar price on the Indiatimes website for a Philips Food processor; however that had only one jar ( model # HR7620). I counter checked the same model on the Philips website, and it had only on jar per specs. So when I called the Indiatimes agent to place my order, I reconfirmed with him the model #. He gave me the same model # HR7620 and confirmed it has 5 jars as the pic in the newspaper adv. I ordered the product order # 111325159. This was around the 10th of Oct 2008.
We received the product in about 10 days. And as I was expecting, it had only one jar. From there started a series of phone calls. I explained my problem and raised a complain # 815143. I was assured resolution/ action within 48hrs. As usual the agents keep promising, but no one @ the back end really working on the issues. There were no calls from them. I had to call back repeatedly and each time explains the problem to each new agent, who intern were only making promises of some one getting back to me. @ times when I asked to if I could speak with a supervisor I was kept on hold for 10 mts and then told no one is available to talk right now. It was frustrating. All this while I did not use the product that was kept packed up @ home.
Around 5th Nov, I was told we by them that they realized their mistake that **the picture of the product was not what they were selling. A huge Fraud to fool people. The resolution provided was to just cancel the order and return the product. I asked for compensation, and the agent told me he will get back....no one yet has got back to me.
So bottom lines, don’t get lured by any print media offers of Indiatimes.
Sue them....
Ashish