I had ordered a Samsung Galaxy S2 mobile phone from IndiaTimes shopping website. Before ordering, I had checked out this website as well as a couple of others. While I was initially disheartened with the preponderance of negative reviews, I would like potential customers to understand a few things about ordering online:
The online store tends to have an ease of ordering that is generally not present when going to a brick-and-mortar store.
Several times, there are discounts available that really make shopping from online sites not just a breeze or a walk in the park but also financially rewarding.
Just as with any other store in the street, this online store will do its best to ensure a fair and consistently good shopping experience for its average customer.
Just as with any other store in the street, this online store has its own share of problem transactions. While several of the reasons for these problems may be out of its control, there are definitely some that are within its control.
After reading some of the responses to user complaints on this site, I bought into their argument that they are taking steps to address them sincerely enough.
My own experience:
After ordering from their online store, I received an immediate email confirming the order.
Within a couple of days I received another email informing me that the item ordered is ready to be shipped.
A day later, another email informed me that the item was shipped with DELHIVERY and the delivery confirmation number.
I received the item exactly 3 days after it was shipped, as I was informed in the original shipping intimation.
My recommendation:
Go ahead and place an order with this online store with the confidence that your experience will be good.
If, God forbid, you do have a negative experience, contact Customer Service with the understanding that they are there to help you and that the person the phone call is not personally responsible for any problem with your order :)
Happy shopping !
Arvind.