Order Id is 3002973885(Case ID 1249308)
I had placed following order but today when I received my order(COD) and opened it, I realized that you have sent me the wrong product. As you can clearly see that my order was for grey color, and you have delivered maroon-brown color product(refer to the pictures attached).
Further, I had ordered this product thinking that this was an original Louis Philippe product but now when I closely & carefully observed, I really doubt its authenticity.
Following is the course of action that you need to immediately undertake and execute:
1.Write back to me on this message stating and confirming that this is an original "Louis Philippe"(product of Aditya Birla Nuvo Limited| Madura Fashion & Lifestyle Division). I am also sending a message to Louis Philippe customer service and will further escalate this to their legal / branding / marketing team(s) as well, if you(Indiatimes) fail to confirm the authenticity of the product.
2.In case of this being a genuine & authentic product, you need to send me the correct color(grey) and size 38(I had ordered 40 because I wear that size of this brand BUT this particular product of size 38 is fitting me well so I need 38 size). Upon delivery of the desired color & size, I will return the product that is currently with me.
3.In case, Indiatimes fails to resolve the issue to my satisfaction within next 5 business days, you need to process full refund(including shipping charges) to me via demand draft.
Should you OR anyone needs any clarifications / details, please feel free to write to / call me.
A repenting and disgruntled customer.