I recently (means 45 days back) ordered 2 pc tawa from indiatimes and order was delivered in 3 days surprising me (because I had other shopping experiences too from indiatimes). upon opening I found 1 dinner set instead of 2 tawa. I immediately called customer care and lodged my complaint for replacement. Complaint lodging was easy but no feedback received for next 1 month (like they all are sleeping).
After calling customer care 5-6 times, I received information that product reverse pick up will be arranged and after reverse pickup, I’ll receive the product. Again after shouting at customer care thru phone and e-mails, reverse pick up was done. Now they were asking AWB no. of reverse pick up. Upon giving now they are asking for scanned copy of receipt which I have not provided yet and waiting for their reply.
I know when you doubt your customer, you are going to ask where it was written that I gave dinner set in reverse pick up. These are the ways of indiatimes shopping to harass customers. With this example, I recommend to all my intelligent Indians not to avail services of indiatimes because it may save your some bucks but it will definitely harass you more than what you saved.
Thanks to this site for providing me the opportunity to express my reviews.
dev