I was decided to buy Sony 24 LED TV and analyzed many online stores regularly. the Indiatimes shopping site offer some discount offer for Diwali and the prices are varying every day. One day I found a lowest price and placed the order through my credit card. My order number is 3001633712 date 5th November 2012. I regularly review the order status. The status was "verified" and expected delivery date is 15-Nov-12.
After few days when I review the order status, it shows “cancelled”. When contacted them they said that our verification team cancelled the order since they were unable to contact you.
I do not understand why the verification team tried to contact me after payment is processed. Also I was very much available on that number. Also I have ordered a chocolate during that time in a separate order and that was delivered.
After analyzing, it found that they are cheaters. They wanted to increase their customer base, so they offering lowest price in their site compare to other online store. So they get most orders and they will cancel the most of the orders with some reasons.
Now they saying that you can place another order. The best point is they have increased price by around Rs.2000 now. Also they are saying that the refund process will take 10-15 days. So my money is locked and I can not place order to other online store also. So they achieved their goal by blocking a customer.
So beware of Indiatimes shopping. If anything listed as lowest price, do not order. Otherwise you will be cheated.
They never reply to your mails unless sending 2-3 reminders. So poor customer support.
Since this portal is promoted by Times of India group, I expected the genuine but every one is cheating customer when comes to business. Even big group like Times of India also.
A. Meenasekar
Chennai
Today(11-Nov-12) I have received a mail from Indiatimes shopping saying that
"I would like to inform you that your order has been canceled from our side due to out of stock."
How fraud they are earlier they have mentioned that they have tried to contact me over phone but unable to contact, so cancelled the order. But now you have revealed the real reason for the cancellation.
A. Meenasekar