I ordered a NOKIA LUMIA 920 , order 3002366363 on 29th May and it was supposed to be shipped yesterday.
Till now status is that its packed but not shipped and a fake AWB number is assigned to it...It seems I cant cancel the order now since its packed...Its very strange because I cant understand why it will take 2 days to ship it after packing...
I am really worried after reading all the reviews...Hope I am able to cancel the order in next 24 hours...Will post updates
Update 1 1st June 09:00- Now the status has changed to shipped... tracking number not yet active...
Update 2 1st June 12 : 00 - Case manager called me and informed that the product was shipped . Escalation manager also called me since they saw mouth shut reviews...Promised me that I will get it on 4th itself..Till now im impressed with the customer service as I feel they are giving enough attention to the issue..
Update 3 2nd June 07:00 - AWB number is active and I can see that the product is in transit to Bangalore...So apart from slight delay initially, everything is going fine..
Final Update 3rd June 15:00 - I got the phone today afternoon!!!..Its 3K less than what you will find anywhere else and a day ahead of promised date and its excellent...I ordered on 29th evening and got it in 5 days...I was initially worried after reading all reviews here but my personal experience has been very good..The escalation manager Shobith really helped when I raised concern that my product was not shipped ...