THEY ARE CHEATERS, BUYERS BEWARE, YOU WOULD END UP EITHER LOOSING MONEY OR FORGOING INTEREST FOR ITEMS NOT BOUGHT BY 8 WEEKS OR SO AS I DISCOVERED.
I faced a similar problem when I wanted to buy a telescope. They advertise very well on website/blogs/facebook, but their service is pathetic. They were out of their way to help me pay them money to make purchase on my behalf and even advised me as to how to save duty to make price very attractive for me to buy. But once money was paid then started the excuses game.
Interestingly the site will not give you a physical address in bombay/india and if you read carefully, in terms and condition laws relating to singapore would appy, as they are registered as a company outside India in singapore.
Once I paid money they started giving excuses after excuses as to why they cannot buy item on my behalf immediately.
1.First excuse, purchase department -conerned officer absent
2.Second excuse items paid for by indian buyers will be purchased in order of their dates of purchase . This is fine, but they will never purchase. they did not purchase and told me they will purchase first for buyers who bought items before me.
3.Third excuse the their purchase credit card has declined as no money in their credit card.
They have taken case with the management to make a purchase using another card.
- Other excuse, the item with USA seller is no more avaialable, even though it showed as in stock on US seller website
5.Item has been purchased finaly after three weeks and will be dispatched in two weeks time or refunded.
6.Alan or Alex is same, with same voice but different names. They will change names of their just three or 4 men staff to prove that .
7.When the item did not arrive after 5 weeks they told me they can issue refund, but process will take two to three weeks for appearing as credit in my bank.
8.They will not come on chat once they know they are dealing with me.
9.They will not pick up the phone and switch the customer care number off, when too many distressed people like me try to call them.
- The refund finally processed when I threaten them with me exposing them on web site forums of my traumatic experience, besides legal action.
Buyer beware, you will be dealing at your own risk and loose peace of mind. I have used ICCWORLD, GLOBAL EASY BUY in past. Global easy buy has increased shipping manifold times, making unrealistically high prices for US Products. I stopped dealing with Global easy buy.
But they are though slow in responding as their business has shone in last year or so as many people ask for US products now still would refund or replace if a product is defaulty. so your money is safe with Global easy buy even though they are expensive on shipping.
ICC world or shop abroad is the agency which buys as agent for global easy buy and also do their independant purchasng as shopabroadonline and they very prompt in despatches and purchasing items on your behalf. Even they jack up or inflate rates to make profit on your buys, but on whole are less expensive than 20 North and Global easy buy.
I do not work for any agency above and no relation what so ever.
I would reccomend below agencies interms of their service, shipping costs, timely delivery, replacement/trust.
First position-ICC world or shop abroad online=Still they are expensive but good timing, response
Second Global easy buy -expensive than ICC world, most reiable, will replace and refund replacement shipping costs. Best time to purchase when sgipping is offered free(though not free actually as still include in final product price)
Third position -20 north, most expensive shipping costs wise, reliabaility also less
But A BIG NO TO SHOP YOUR WORLD AT ALL COSTS.