This is a letter I am sending to sify as well as mouthshut..read on
dear sir/s
you have NO clue how frustrating this broadband
client of urs has made my life. I am so mad right now I
could just throw this monitor out of the building right
now. but I cant afford to buy another one.
After paying 615 a month a person would expect
unrestricted uninterrupted connectivity at the average
speed. (7-8 kbps in my case)
you wanted to fu*k up our lives by introducing the broadband client for logging in and out
well . this is how the client has
behaved so far on my computer...
1) client logs me in , but no websites open...a day goes by.
2) client logs me in but after surfing I cannot logoff. attempting to reconnect prompts error saying im already logged on . another day goes by.
and imagine the plight of some customer who has an hourly
package???? whats he supposed to do if you r sh*t software
doesnt log him off and is ticking constantly?
3) the sh*t antivirus u are tagging along with the
broadband client DOES NOT UPDATE> what the hell is wrong
with you guys??
WHOM ARE YOU TRYING TO PLEASE BY FORCING PAYING CUSTOMERS
TO USE THE DAMNED PIECE OF CRAP?
4) Do you think you are compenent enough to decide what is good for my system or other customers for that matter??
.. Help the customers when they need help(which you are absolutely not capable of and interested in doing. Dont claim you are doing this to PROTECT CUSTOMERS INTERESTS. Do you mean to say that the sh*t piece of software you are forcing us to use is better than all the NORTON & AVG & PANDA or other antiviruses people might be using?
DO YOU MORONS KNOW THAT ABROAD YOU CAN GET SUED IF YOU
FIDDLE WITH ANY SOFTWARE OTHER THAN YOUR OWN ON A
CUSTOMERS COMPUTER??
And here you are instructing customers how to uninstall their existing antiviruses.
5) YOU have not checked the CLIENT for bus before sending them to wreck peoples computers.
I CAN ASSURE U THINGS WERE GOOD WITHOUT THE FG CLIENT....NOW THE CLIENT IS FG OUR SYSTEMS AND OUR BRAINS TOO.
6) You knew there was going to be tremendous call flow in your callcentre once the CLIENT was installed, and you change the # to your callcentre without informing a dog about it . What have you given us 100MB mail spaces for ??You could have dropped a mail regarding the # change . Forget excellent customer service ...you guys dont have basic civic sense.
7)I’ve had to reinstall my Operating System thrice.
Win98 n 2k dont have a fire wall.I dont wanna use yours.. Win XP has one and I have been using that without any antivirus for the past three days cos I paid you for the internet and I cant use it otherwise.
I SWEAR I WILL DUMP THIS CONNECTION BY THE NEXT MONTH AND
SO WILL THREE OF MY FRIENDS. THATS A COLLECTIVE LOSS OF
615X4 RUPEES A MONTH FOR YOU HIHI. YOU DESERVE IT.
WE ALREADY HAVE BEEN ASSURED A DISCOUNT BY THE LOCAL
INTERNET SERVICE PROVIDER SINCE WE ARE MOVING TOGETHER.
8) RIGHT NOW THE CLIENT LOGS ME IN ALRIGHT, BUT I CANT VIEW
WEBSITES. NETWORK STATUS SHOWS DATA BEING SENT BUT NOT
RECEIVED. NOW IT WILL BE SO TILL MORNING. TILL I CALL U UP
AND SCARE THE SH*T OUT OR SOME MORONS WITH A BAD ACCENT AT
UR CALL CENTRE.
SIFY IS MANAGED BY SOME REAL PSYCHOS WHO THINK THEY ARE
THE REMENANTS OF NAZI PARTY OR SOMETHING.COS THEY THINK
THE CUSTOMERS WILL HAVE TO OBEY TO WATEVER SH*T DECISIONS
THEY MAKE . LIK THIS BROADBANG CLIENT.
THIS MAIL IS NOT JUST TO YOU. ITS ALSO TO A FORUM WHICH
LOADS OF PEOPLE READ TO MAKE AN OPINION ABOUT A PRODUCT OR
SERVICE THEY WANNA BUY.
AS FAR AS I AM CONCERNED ...I AM FED UP WITH UR TACTICS. I
HOPE AND PRAY SIFY SHUTS SHOP REAL SOON DUE OT LACK OF
CUSTOMERS, COS THE MANAGERS AND MARKETING TEAM KNOWS ONLY
TO BULLSH*T IN THE AIR AND NOTHING MORE.
YOU ALL ARE JUST A BUNCH OF LOSERS, DOING A SH*T JOB OUT
THERE AND MAKING SHT MONEY FOR UR SHITY SELVES AND NOT
GIVING A STINKING PIECE OF SH*T ABOUT HOW THE CUSTOMER
FEELS ABOUT THE SHT THEY ARE SOLD IN THE GUISE OF SHT
INTERNET SERVICES AND SPEEDS. YOU ARE A TOTAL RIPOFF.
ONE ADVICE THOUGH ...JUST GIVE US THE OLD LOGIN PAGE BACK
AND TRUST ME THINGS WILL BE JUST FINE. DONT BE OVER
PROTECTIVE NOW AND BUNDLE UP BUMMER SOFTWARE THAT GOD
ALONE KNOWS WHERE YOU PICKED UP FROM.