I am SIFY broadband customer since May2004, My SIFY User ID is uis22haresh, in early year of service is Ok. Day by day its service gone to worsen condition. Earlier I submit complaint regarding not working of internet. It solved within 3 days by saying assurance it is will be solved in 24 hours.
After that on Friday 30th November 2007 I submitted complaint on SIFY Broadband Telephone no. 26177460. They given complaint No. 6144286, with assurance that complaint will be in 12 working hours.
But it not solved again complaint submitted on Saturday 1st December 2007, with same complaint No.6144286, again assurance given that complaint solved within 24 hours and technician visit the sight. But all prove to be false assurance. They told to submit your complaint on SIFY Service SMS no. 54545, same submitted on via SMS too, but all gone to deaf ears.
On Tuesday 4th December 2007, third time complaint submitted with complaint No. 6162747, again got only assurance nothing else.
On Wednesday 5th December 2007, Complaint submitted forth time with complaint no.6165155.
I wonder how multinational Company with world class goodwill providing service third class service to their consumers. If this is service gesture of SIFY corporation then why setup Customer care Dept. to show off in public.
I think they just open it to collect only payment collection. If someone make payment one day late the local cable operator and SIFY Crop stop their Internet Connection. But when it comes to their service this is whole story.
I have paid approx Rs.1500/-for SIFY Package called FK3M with Three months validity. Instead of advance payment SIFY crop is providing so worse service I ever seen in my life time of any multinational company.
After so much of telephonic and verbal communication I here submitting written complaint to higher authorities of SIFY Corporation and other concern authority for their deep attention on complaint & for refund of amount paid to them in advance on first week of November 2007, claim of loss which I have suffered in my business due their bad service and claim for damage to my PC hardware component due their problem in SIFY server.
I think all authorities of SIFY Broadband Corporation is on vacation or on sleeping. So I am thinking to submit complaint to consumer court. As here in SIFY no one solving problem and on one ready to take responsibility of their bad service due to my business is suffering a lot.
At end hopes may SIFY authorities wake up and solve my problem.