I installed sify broadband in my house in may 2004 in new delhi. At that time sify was pretty new in the broadband market. I got disconnection problems once in every week and the service was downright terrible. I hated it. I scolded the customer support executive for providing me such terrible service. I had lost faith in sify broadband. But their packages were competitively priced and provided good performance. But things have changed now. Since one year I have not had any problems whatsoever. And the customer support is awesome. I never call the customer support. Just call your cable operator who has provided you the connection and he would come the same day to fix the problem. Great. It is so much improved now I didn’t expected it to be that way. My PC got disconnected just a week ago and it was the first time in 4 months! Wow! And they fixed it the same day as well.
Now I will discuss about their packages. It comes in different speeds starting from 64 kbps to 256 kbps in unlimited, limited and hourly basis. They deliver exactly as they say. For eg. 256 kbps unlimited connection gave me d/l speed of around 30-31 kbps. So no problems here. 64 kbps is enough if you want to just do some casual surfing and minor downloading. For heavy downloaders there is 256 kbps package. But it has a download limit of 150MB in a day 8 AM to 10 PM) and unlimted download from 10 PM to 8 AM which is one of a kind thing in any ISP. This is where I feel sify sucks. You’ll have to leave your PC on overnight if you have to download those movies or games.
Overall: It disappointed me when I bought it initially but I have a big smile on my face now. I love my sify connection. It never lets me down. I will give it 4 stars because of the 150 MB download limit in a day otherwise it is worthy of 5 stars. Customer support is almost excellent. People used to hate it I know that but it has improved a lot.