My experience with Air Deccan is entirely negative. I guess when they say low cost airlines -- they mean that are cutting costs on training their staff abt concept of "Customer Service".
I took a morning flight from Delhi to Kolkatta and it was raining hard in Delhi. The bus they used for ferring us to plane had leaking roofs so much that everyone inside bus were wet by the time we reached plane. That also included 4 yrs old daughetr of my friends who were accompanying us to attend a weeding in Kolkatta. The poor child was shivering in cold when we boarded the plane. The ACs were all on & we requested airline staff to provide some blanket but got their standard reply -- "We can’t help". Not even trace of empathy, copassion in their faces!!!!!!!!!!!
Anyhow by the time we reached Kolkata the child had developed fever. Our one day trip to "City of Joy" was ruined as we were nursing the poor kid.
Next day morning we were to catch early morning (5:50 am) flight to Delhi. The child was sick whole night. We reached the airport at around 5:15. Nobody from the airlines staff at the X-Ray area to tell us they were closing counter. We were apprx. 7th in queue. When our turn came X-Ray guy told us to rush. Meanwhile my husband had rushed to counter, but the "guy" responsible was not there. Finally at 5:23, he was able to locate the guy. We requested him to let us board the plane , I mean 3 minutes delay, part of reason b’coz there should have been airline staff at X-Ray counter to help passengers. But again that cold & arrogant attitude -- "I can’t help". I mean even on human grounds , seeing the condition of child , they could have ignored 3 min delay. But I have really never seen such a arrogant attitude of anyone in service industry.
As a customer we should tolerate 1 hr delay (our plane previous day landed with 1 hr delay), but these airline people can’t tolerate 3 min delay and that too when they can see in how much problem we were. Finally took Indian Airlines flight and reached back Delhi.
So I will never recommend Air Deccan to any one I care about.