On 6th February I took a flight from Kashmir to Amritsar using Simplifly deccan. No complains although nothing was memorable. Most likely because my baggage was underweight and I had no Handcarry. On 9th February I had another flight with Simplifly deccan from Amritsar to Delhi. This time my baggage exceeded the weight limit. I had no handcarry but the staff was adament I remove items from the baggage and handcarry them. It is a simple request which can be adhered if communicated well. I was in queue for almost half an hour and shoved left and right between counters.
I maintained my cool because I understand the staff was busy. Once again the counter staff told me to continue waiting as passengers from earlier flights will need to check in first. Does that mean the counter staff will rudely tell you off to remove the excess weight immediately or pay the additional fees. I am expected to wait for ages for the counter to serve me but when I am need to remove the items from my baggage, I have to let all other people to finish checking-in? Another group of passengers were complaining and they got served immediately. So should I assume that manners are not appreciated by simplifly deccan?
As a result the staff does not have respect for the passengers? My flight to Delhi was scheduled at 4.10pm. My boarding pass said 2.55pm. When I asked the staff about the timing, they don’t know what time will the flight depart. They told me to wait and listen to the announcement. How much better can this experience with Simplifly deccan get?