For ppl who dont understand hindi, the word dhakkan is used for idiots......and thats wat I felt when I travelled to delhi from bangalore recently. the flight was supposed to take off at 5:50 in the morning. So u got be at airport atleast by 5-5:15.So I reach at airport dot on time(had booked a taxi last nite coz u wont get any transportation at that hour) and I reach the check-in counter. the guy at counter smiles and hands me the borading pass and then....says in a very low volume....the flight is delayed and will now take off at 8:30 AM.....dont they take our nos at d time of booking so that they inform us if the flight is delayed/rescheduled.(flown with indian airlines, they give u a call two hours in advance).....anyways I ask the reason for delay...and then he says its due to some inspection.mind u he says some inspection.... that idiot doesnot know wats going on?...finally the flight took off at 9 AM...but dont think my misery ended there....u reach delhi and there is no news of ur baggage.....then after a delay of around 20 mins....u see that two air deccan flights(one from blr-delhi & other mumbai-delhi) luggage are on the same conveyor belt....thats ok since its a low cost airline but atleast there shud be some one to tell/inform that ur baggage is on way...u look around u cannot find any air deccan staff.....though there were lot of other airline staff helping passengers with thier luggage....now the final blow ur luggage arrives and lo its broken....yes the trolley of my suitcase is broken into pieces and some of the pieces are missing....wat do u do then??? well I tried to look for any air deccan staff and after some struggle I do find one but he doesnot know anything about broken luggage. Outside the person who has come to recieve me is wondering why its taking me so long to come out.....finally I went to the air deccan counter and asked. the person told me that they dont reimburse but if I want they can get it repaired.....So I need to empty my whole suitcase(?into what/ from where do I get a spare bag/do I need to buy/rent a bag) that idiot has no idea......So he disappears telling me that he is going to talk to his seniors. Now I am standing at the air deccan counter, one last person behind the counter also disappears after some 5 mins......and then its another 10 mins........no sign of any air deccan staff.....i just cant take it any longer........i am so angry that I dont know what to do......So I just pick up my heavy suitcase(i cant pull it as the trolley is broken) and just walk out of the airport promising myself that I will never fly with this airline and also ask people to be careful and keep it as thier last option.