I introduce myself as Manoj Jain, residing at Kolkata and working as MD & CEO of a Software / BPO / Web Company named Destiny Infotek Limited at Salt Lake, Kolkata.
I want to share my worst experience with Air Deccan through you in public interest.
That I booked a return ticket online at airdeccan.net using my debit card on 13th Feb 2007 for 2 passengers to travel in the month of March 2007, costing total Rs. 6, 396/- but later I have cancelled the same ticket online on 26th Feb’07 and received a cancellation email receipt from AirDeccan saying amount REFUNDED Rs. 5, 941.60 but actually amount NOT REFUNDED to debit card. (generally amount should be refunded or credit back within 7 working days)
Since 26th Feb, I have called AirDeccan many times, visited their local office, faxed and e-mailed many times and made STD calls several times at their available contacts but my amount is not refunded till date.
I suspect that this incident is very common to them but very much harassment for common people like me as
a) Getting connected to their PHONE lines are too tough, have to hold for 30 mins minimum to get to the customer care representative after hearing same music IVR tone, which increases phone bills as we need to call their mobile numbers as their other lines are STD (080) or out of order. I even tried calling 080 std line but same story. When connected after holding atleast 30 mins, they give reply, they will look into the matter or will take 21 working days or sometime give case numbers so that customers are bit satisfied but of no use.
b) The above action loses lost of working hour time apart from phone bills.
c) All their EMAIL contacts as given in the website, are of NO USE as all are bounced back or returned. Now the question is that being all tickets being sold online, taking payments online, but online contacts are failed all time.
d) Even complains made by FAX to their Bangalore corporate office are also not responded.
e) Visit to their LOCAL OFFICE at Kolkata is of also NO USE as they reply in general that they cannot do anything in regards to refunds, they can only take money and book tickets but do not look into customer grievances at all. At the end to get rid of customers, they give some email id and bangalore (std) phone numbers which are also NOT WORKING. Emails as above, bouncing back and phones not working or ringing only.
e) Complains / case filed at CORE (Consumer Online Resources & Empowerment Centre) online at https:// core.nic.in are also NOT
responded by AirDeccan. (Example : My Complaint Id: 1987/8/2007 Dated: 24-05-2007)
I have also tried / used all the above methods to contact them and get my refunds but failed.
I made a survey within my known circle and found that almost all are tired with their refunds. All say, they only know how to take money but they neglect or make harassment when refunds claimed. We can find many cases registered at CORE website also.
I believe that this case is not only with me but it is with many common / general public traveling by this low cost airline but no one come forward to media to expose their malpractice.
I have all the proofs with me which I can produce anytime in public interest and also can demonstrate the experience over phone / mails etc as mentioned above.
Now in the interest of public, I am sharing experience with AirDeccan so that people are also aware and AirDeccan get a lesson to enhance / improve their services / policies.
Thanking you,
Yours truly,
--
Manoj Jain
AE - 326, Salt Lake City,
Kolkata - 700 064, INDIA