I am using Simplilearn’s self paced course on ITIL Foundations. The material is covered well and in a way that makes the material easy to understand. I enjoy having a self paced course because it allows me to stay on certain topics until I get a very solid understanding of that chapter before I move on, and in doing so, I am not holding anyone else back.
I appreciate the knowledge checks. The questions seem to be in line with questions I should expect on the exam. I have taken a few practice tests outside of Simplilearn over chapters that I have covered so far, and have nailed them, which lets me know that their material and practice questions are exactly on track for what I need to know.
Going through the coursework is easy. I am taking longer than what the slides suggest because my best way of learning is through taking notes. If you are a visual or auditory learner, these would be a breeze for you.
Their customer service has been top notch. Today I contacted Simplilearn customer support to find out how much time I had remaining to complete my lessons. I’m a little strapped for time right now and Sheena was able to come up with a good solution, very quickly. She kept me a very happy customer and went above and beyond my expectations. Every time I have contacted them, the rep has been friendly and helpful. Contacting customer service was easy as well. I prefer being able to chat with support and they do offer that option. Sheena and I had a plan worked out but I wound up needing to contact her again. It was easy to restart the chat and request to speak to Sheena. It took less than a minute from the time I started the chat to get back to Sheena.
If I need more online lessons, I would not hesitate to use them again.