Skinnsi has some fantastic technicians! They’re professional, knowledgeable, and make the laser hair removal process as comfortable as possible. However, the appointment scheduling system and constant feedback calls significantly detract from the overall experience.
Scheduling Challenges:
Getting appointments at the right time for your treatment plan is incredibly difficult. For laser hair removal to be effective, sessions need to be spaced at specific intervals(often 6 weeks). Unfortunately, securing a slot at that interval feels nearly impossible.
Skinnsi claims it’s a "first come first serve" system for booking appointments, but the limited number of slots makes it a flawed approach. No matter how quickly you try to book after your previous session, spots are often gone. This can lead to delays of up to 10 weeks between sessions, significantly extending the overall treatment time and potentially impacting results.
Rescheduling is equally frustrating. If something unexpected comes up and you need to move an appointment, the next available slot could be another 4 weeks away. This pushes the gap between sessions to 3-4 months, which is far from ideal for laser hair removal effectiveness.
Excessive Feedback Calls:
Adding to the frustration are the constant feedback calls. It’s disruptive to receive calls from 10 different people while you’re in the middle of a session. Even when you explain the scheduling system issues, the response is often that they have limited machines.
Limited Resources, Wider Focus?
If limited machines are the bottleneck, it raises the question of why Skinnsi is trying to capture a larger market. Perhaps focusing on servicing existing clients effectively with proper scheduling and addressing their concerns would be a better approach.
Overall:
Skinnsi’s technicians are highly skilled, but the scheduling system and constant feedback calls create significant roadblocks in the treatment process. If consistent scheduling according to the recommended intervals and a less intrusive feedback approach are important to you, you might want to consider exploring alternative laser hair removal providers.