Booked a Skoda Fabia at their Andheri (W) dealer (AUTOBAHN) Silver color. We were assured delivery within 15 days.... & had completed all the required formalities and payment. 40 days ON still no sign of the car and the dealer clueless... they want us to take the showroom car or a red color which they will make available asap...
Why should I compromise on my requirement when they don’t on their prices?
IS it how they plan to function here......?
HOW DO THEY WANT TO RUN A COMPANY WITH SUCH POOR inter network in such a competitive Market or is that they have taken success for granted.....????
replies from Emails to customer care says ... concerned dept will look into the matter please bear with us till then/// .... really? why shud I ? I hv waited for 25 more days already..?
Al tough we had zeroed down on the car because of its performance, looks, & SKODA brand but were not knowing that getting one will be a gruesome task from their dealers. The fellas their just keep on telling we will call u when we get it.. ... we have to chase them to get the information why can’t they give it before hand.... IF the car is really overbooked then they should stop taking bookings and inform the customers accordingly. .. but still the booking is on and the full page advertisements for booking in leading newspapers are on.. which means they are taking us for GRANTED...
their are reviews on MS about bad services more than the Car itself.. which makes one believe that SKODA needs to take CUSTOMERS seriously or else their days will be numbered here.....
Alas.... at the end....
Just wanna cancel my booking and move on with other option....
................. Very bad..
Deepak.
MS id: dear1