Skoda has the worst service network in India. I have heard stories from my friends that their service centre guys exchange working parts with faulty ones and make you pay for it. I have reasons to believe that the service centre changed air-conditioning parts during routine service.
Please review another true story from Mr. Sameer Desai (Please feel free to contact me at 9823068306)
Skoda Laura - L&K Automatic, 2008 model. 50, 000 km+. Registration No. MH12 EM 8865.
What started with an air-conditioning problem a year months ago has now become an electrical problem. And a major frustration.
For the air-conditioning I was compelled to spend Rs. 85, 000 to replace the compressor & condenser, for no fault of mine. Though I have paid and got it changed as per recommendations of Europa Motors’ General Managers Mr. Atul & Mr. Dani, on investigation & in discussion with them I find that Lauras have a fauly compressor & condensor in the first place. Not my usage fault. But manufacturing fault. Yet I have had to pay for it.
And in all this I have had to leave the car in their garage for more than 10 days in first instance.
Now, while changing the condenser & compressor I also informed Europa Motors of an airbags fault problem and that the dickey was not opening from the central switch. They were supposed to complete this work during the course of my air conditioning work. However, for whatever reason on their side they did not complete this & sent the car back. They later informed me that the some part in the dickey & left hand side seat belt itself needs to be replaced completely, and asked me for an advance of Rs. 5, 000. In cash, I made this payment.
After several follow-ups on the status of the parts, I finally got a ’date’ for the replacement of these parts. This date was last Friday, 11th June’10. I sent my car at 9.30 am on the specified date for these 2 parts replacements. Since Friday morning till the time of my writing this email I have still not received my car. I have made several frustrating calls to almost everyone at Europa Motors. My final request to them is to return my car as is, even without the part replacements.
I am a professional. I need my car for meeting my business commitments. I do not understand how Europa Motors can be so in-sensitive & so unprofessional & detain my car. Do I have any legal recourse to getting my car’s possession. I am the person who has paid the advance. I am the one who has paid Rs. 85, 000 for all the repairs.
Why is my car not being returned to me?
Regards,
Sameer _